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Miguel Ladehesa Lois

Supply Chain & Customer Service spacialist


- Executive Master in Global Supply Chain Management.
- Background in analysis, project management, order-to-cash, logistics, change management, continuous improvement, demand planning, finances, cross-functional team and people management, including virtual teams.
- International experience: Switzerland, Hungary, Spain and Portugal.
- Multinational experience: General Motors, Lexmark, Firmenich, Thomson Reuters, Beckman Coulter, SIG, Ralph Lauren and Coty.

Professional experiences

Global initiative leader

Coty , Geneva

From March 2017 to Today

- Project management of commercial innovations and end-to-end new product launches during the Coty/P&G merge.
- Lead cross-functional team (Mkt, R&D, Purchasing, Finance, Supply Chain, IOL, Plant) to deliver global initiatives on time and budget.

Project manager - global initiative leader


From March 2017 to Today

• Global and local project management of New Product Development.
• End-to-end new product launches from conception to final delivery for ADIDAS, Mexx, Crossmen, Chanson & multi-brand saving cost projects.
• Project planning and project management via gate process including: gate review and submissions, issue resolution and escalation.
• Lead cross-functional team (Mkt, R&D, Purchasing, Finance, Supply Chain, IOL, Plant) to deliver global initiatives on time and budget

Customer service coordinator

Ralph Lauren , Plan-les-ouates - Temporary contract

From September 2015 to February 2017

- Implementation of SAP from JDE: data analysis, User Acceptance Testing (UAT), functional analyst for users and support.
- Sales order status follow up: timely orders entering and release.
- Reporting and analysis: PO & Delivery Status, Returns, Credit Notes.
- Coordinating with Credit Control and regional affiliates on held accounts.

Logistics project manager

Services Industriels de Genève - SIG , Genève - Temporary contract

From September 2014 to January 2015

- Evaluate different solutions within Decentralized Logistic project.
- Organization of secondary sites; Analysis and definition of the stored items; warehousing, material input-output and inventory level proposals.
- Logistics analysis; suggestion of delivery options for replenishment and urgent items in terms of: sort of vehicles, frequency and cost balance.

Customer service specialist


From February 2013 to January 2014

- Support business centralization from Spanish wholesalers to Beckman HQ
- Implementation and stardarization of Order Management procedures.
- KPI analysis; identifying key issues and tendencies to avoid deviations.
- Inventory management for low supply products.
- Coordinate with different dept. to fulfil customer requirements ensuring order delivery and quality standards for the medical devices.

Contract and sales order management specialist


From November 2012 to February 2013

- Stardarization of systems/tools from the merge between Thomson and Reuters to smooth the Order Management Dept. transition to Poland.
- Order Management: ensuring order forms are submitted with all relevant documentation and approvals.

Customer service representative for key strategic accounts (ksa)


From April 2012 to October 2012

- Take ownership of the KSA through the order fulfilment cycle, coordinating shipments and deliveries with factory, warehouse and logistics.
- Organize and lead weekly sales orders review sessions with the Customers and establish the demand planning.
- Documents preparation for customs clearance (certificate of origin, proforma invoice, packing list, etc.)

Order management manager


From June 2010 to October 2011

- Setting-up and coaching local Order Management team in Budapest, ensuring collaboration and teamwork with different departments.
- Lead continuous improvement and harmonization of internal projects with key stakeholders to apply best practices and ensuring all operations are SOX compliant while optimizing company’s revenue at month-end.

Main achievements:
* Assure smooth transition of Order Management team to Budapest.
* Increase customer satisfaction level by 5%.

Order to cash (otc) and customer service team leader


From June 2007 to May 2010

- KPIs tracking and analysis and reporting in order to optimize OTC process.
- Coordinate distribution operations and process implementation with 3PL.
- Standardization of back-office activities and transfer to Philippines Islands.

Main achievements:
* To stabilize delinquent payments below 5%.
* Management of claims, returns and credit notes within 10 working days.

Demand planner and customer service


From October 2005 to May 2007

- Work with the commercial team to reach demand and supply alignment.
- Identify any supply risks and recommend and implement corrective actions.
- Order management: key metrics and process tracking.

Main achievements:
* Assure customer service level during the department transition to Geneva.
* To establish and keep blocked orders resolution within two working days.

Credit risk analyst and accountant


From October 2001 to October 2005

- Gather Credit information and evaluate credit risks of customers’ finance.
- AR/AP management - Bank accounts reconciliation.
- Assistance in preparation of month-end (local and US GAAP)

Main achievements:
* Unqualified opinion in internal and external yearly audits.
* Alignment of AP process with EMEA’s procedure.
* 10% reduction in number of delinquent customers.


Lausanne (EPFL) – IML – Executive Master in Global Supply Chain Management – 2014


Espagnol - Native language

Anglais - Fluent

Français - Fluent

Hongrois - Notion


Warehouse Management
Customer service
Analytical thinking
Logistics strategy, Information systems
JDE 8.12 (Oracle)
International Order to Cash Operations
Cross-cultural team management
Cross functional influencing skills
Lean management
Problem solving
Managing staff (Team of 5/10 people)
Order Management
Process implementation
Change management
Financial Reporting
Account Receivable
Account Payable
Bank reconciliation
Risk Analysis